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Blog Category: Team Collaboration and Management

Top AI Tools for Customer Support Teams (Comprehensive List)

Streamline your shared inbox by assigning email ownership, using labels, and automating tasks to reduce clutter, avoid duplicates, and speed up responses.

Diagonal Communication in a Shared Inbox: Best Practices

Diagonal communication helps teams connect across levels and departments, but it often faces barriers. Shared inboxes provide the structure and visibility needed to make these connections smooth, transparent, and efficient, empowering employees while reducing silos and improving overall collaboration.